Question 1

What products does Cocoleum offer?

Accepted Answer

We offer premium desiccated coconut powder, coconut flakes, and bulk coconut powder for retail and commercial use.

Question 2

Do you offer bulk pricing?

Accepted Answer

Yes! We offer competitive bulk pricing for orders above 100kg. Contact us or visit our B2B page for custom quotes.

Question 3

What certifications do your products have?

Accepted Answer

Our products are FSSAI certified, ISO 22000:2018, HACCP certified, and meet international food safety standards.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we export to 15+ countries worldwide. International shipping takes 7-21 business days.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unopened products in original packaging.

Question 6

How can I track my order?

Accepted Answer

Log into your account and visit the Orders section to see real-time tracking information.

Question 7

Do you offer private label manufacturing?

Accepted Answer

Yes, we offer private label and white label manufacturing services. Contact our B2B team for details.

Question 8

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, wallets, and cash on delivery.

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